These terms govern your use of synthvoice.ai and of the SynthVoice voice platform. By using either, you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to bind it.
COMPLETE BEFORE PUBLISHING This document is a draft written from the site's published behaviour, not from a legal review. The liability, warranty and governing-law clauses in particular need a lawyer's attention before this is relied on.
1. The service
SynthVoice provides AI voice agents that answer, qualify and route telephone calls, together with the software used to configure and review them. Plans, included allowances and the features of each tier are described on our pricing page. The commercial terms that apply to you are those in the order form or agreement you sign; where it conflicts with this document, that agreement controls.
2. Your account
You are responsible for the accuracy of the information you give us, for the security of your credentials, and for everything done under your account. Tell us promptly at security@synthvoice.ai if you believe it has been compromised.
3. Call recording and consent
This clause matters more than most. Our platform records and transcribes telephone calls. Recording laws differ by jurisdiction, and several US states require the consent of every party on the call.
Our platform plays a two-party-consent disclosure automatically when the caller's state requires it, and the disclosure templates are configurable per locale. That feature supports your compliance; it does not transfer it to us. You remain responsible for determining what notice and consent the law requires for your calls, for configuring the service accordingly, and for the lawfulness of the recordings you make with it.
4. Acceptable use
You agree not to use the service to:
- Place calls that breach telemarketing, robocall or do-not-call rules, including the TCPA.
- Impersonate a person or organisation, or misrepresent that a caller is speaking to a human.
- Harass, defraud or deceive the people it calls or that call it.
- Transmit unlawful content, malware, or anything that infringes someone's rights.
- Probe, overload or interfere with the service or its infrastructure.
- Resell or white-label the service except where your agreement permits it.
We may suspend access to stop ongoing harm, and will tell you why. confirm your suspension and cure process
5. Customer data
You keep ownership of the data you and your callers put into the service. You grant us the licence we need to operate it for you. We do not sell customer data, and our sub-processors are contractually prohibited from training models on it, as described on our security page. Our handling of personal information is set out in our Privacy Policy.
6. Fees and payment
Fees, billing frequency and included allowances are those shown on our pricing page or in your order form. Implementation fees are one-time and charged up front. Subscription fees are charged in advance and, unless your agreement says otherwise, are non-refundable for the period paid. confirm refund, proration, late-payment and price-change terms
7. Term and termination
Monthly plans continue until cancelled and may be cancelled effective at the end of the period paid for. Annual and enterprise terms run for the period in your order form. Either of us may terminate for material breach that is not cured after written notice. On termination your access ends and your data is handled according to the retention terms in your agreement. confirm notice periods and post-termination data export window
8. Intellectual property
The service, the software behind it and everything on this site other than your own data remain ours. You may not copy, reverse engineer or create derivative works from it. Feedback you give us we may use freely.
9. Third-party services
The service integrates with telephony carriers, calendars, CRMs and other systems you choose to connect. Those services are governed by their own terms, and we are not responsible for how they behave or for what happens to data once it reaches them at your direction.
10. Service levels and availability
Uptime commitments, where they apply to your plan, are those published on our pricing page or set out in your agreement. Planned maintenance, your own configuration, and failures of carriers or integrations you connect are excluded.
11. Disclaimers
Except as expressly stated in your agreement, the service is provided "as is". We disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, to the extent the law allows. AI voice agents can misunderstand callers and make mistakes; you are responsible for deciding where the service is appropriate to use and for the human escalation paths you configure.
12. Limitation of liability
Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue. Our total liability arising out of these terms is capped at state the cap, typically fees paid in the preceding 12 months. Some jurisdictions do not allow these limits, in which case they apply to the greatest extent permitted.
13. Indemnity
You will defend and indemnify us against claims arising from your use of the service in breach of these terms, from the content of the calls you make with it, or from your failure to obtain the consents described in section 3. confirm whether you offer a reciprocal IP indemnity
14. Governing law and disputes
These terms are governed by the laws of state and country, without regard to conflict of laws rules, and the courts of venue have exclusive jurisdiction. decide whether to require arbitration and whether to include a class-action waiver
15. Changes
We may update these terms. We will revise the date at the top, and will give customers notice of material changes as their agreement requires. Continuing to use the service after a change means you accept it.
16. Contact
hello@synthvoice.ai, or security@synthvoice.ai for security and privacy. registered address for formal notices