This policy explains what personal information SynthVoice, Inc. collects through synthvoice.ai, why we collect it, who we share it with, and the choices you have. It covers this website. Personal information processed on behalf of our customers by the voice platform is governed by our agreement with that customer, not by this policy.
COMPLETE BEFORE PUBLISHING This document is a draft. It is written from what the site does, not from a legal review, and the highlighted items below still need answers.
1. Who we are
SynthVoice, Inc. is the controller of the personal information described here. You can reach us at security@synthvoice.ai for any privacy question, or by post at registered address.
2. What we collect
Information you give us
When you submit a form on this site, we receive what you type into it.
| Form | Fields collected |
|---|---|
| Contact | Name, email address, phone number, company name, number of locations, monthly call volume, how you heard about us, your message, and the page you submitted from. |
| Demo booking | Name, email address, phone number, company name, industry, monthly call volume, your message, the date and time you selected, your time zone, whether you consented to SMS, and the page you submitted from. |
If you call our demo line, that call is answered by an automated voice agent and is handled as described in our security documentation.
Information collected automatically
-
Campaign parameters. If you arrive from an advertisement or a
campaign link, we store the
utm_source,utm_mediumandutm_campaignvalues from the URL in your browser for the length of your visit, and attach them to any form you submit. -
Advertising identifiers. When you book a demo, the Meta
advertising cookies set in your browser (
_fbpand_fbc) are submitted with the form so the enquiry can be matched to the advertisement it came from. - Usage data. Pages viewed, approximate location derived from IP address, device and browser type, and referring site, collected by the analytics and advertising services named below.
3. Cookies and tracking
This site loads the following third-party services on every page:
| Service | Purpose |
|---|---|
| Meta Pixel | Measures advertising performance and builds audiences. Records page views, and a Lead event when a demo booking is confirmed. |
| Metricool | Website analytics. |
| Source Chat | The chat widget in the corner of the page. |
| SynthVoice CRM | Associates your visit with an enquiry if you submit one. |
| Google Fonts | Serves the typefaces this site uses. |
| YouTube | Embedded video, on the pages that contain one. |
One disclosure worth making plainly. The Meta Pixel on this site uses a dataset shared with ryleerv.ai, a separate SynthVoice product for RV parks. Advertising data collected here is therefore pooled with that product's. confirm this is intended, and that it is accurately described
Your choice
On your first visit we ask whether to use these. If you decline, the Meta Pixel, Metricool and SynthVoice analytics are never loaded and never requested, and no advertising or analytics cookies are set. Declining does not affect your ability to use the site, to contact us or to book a demo. Your choice is stored in your browser and you can change it by clearing site data.
Google Fonts and the chat widget load either way, because the site needs them to render and to let you talk to us. Campaign parameters are kept in your browser for the length of your visit and are only sent anywhere if you submit a form. confirm this split satisfies the consent rules in your markets
4. How we use your information
- To respond to your enquiry and schedule the demo you requested.
- To send you information about SynthVoice, where you have asked for it or where we are otherwise permitted to.
- To send SMS messages about your booking, where you consented on the demo form.
- To measure which campaigns and pages bring us enquiries.
- To keep the site secure and working.
- To meet our legal obligations.
state your legal bases for processing under GDPR
5. Who we share it with
We do not sell your personal information. We share it with service providers who process it on our instructions: our CRM and scheduling system, our email and SMS providers, our analytics and advertising services named above, and our hosting providers. Sharing advertising identifiers with Meta may constitute "sharing" for cross-context behavioural advertising under California law; see section 7.
A current list of sub-processors is available on request from security@synthvoice.ai.
6. How long we keep it
Enquiry and demo records are kept in our CRM for as long as we have a relationship with you or a prospect of one, and then for as long as we need them for legal and accounting purposes. state the actual period
For customers, platform defaults are published on our pricing page: 90 days for recordings and 365 days for transcripts, configurable up to seven years under an enterprise agreement.
7. Your rights
Depending on where you live, you may have the right to access the personal information we hold about you, to correct it, to delete it, to receive a portable copy, to object to or restrict certain processing, and to opt out of targeted advertising or the sharing of your information for it. Residents of the EEA and the UK have these rights under the GDPR and UK GDPR; residents of California have them under the CCPA as amended by the CPRA.
To exercise any of them, email security@synthvoice.ai. We will not discriminate against you for doing so. If you are in the EEA or the UK, you also have the right to complain to your local supervisory authority.
8. International transfers
We are based in the United States and your information will be processed there. Where we transfer personal information out of the EEA or the UK, we rely on Standard Contractual Clauses. EU data residency is available to customers as described on our security page.
9. Security
Our security controls, encryption, access management and sub-processor requirements are documented in detail on our security page. No system is perfectly secure, and we cannot guarantee absolute security.
10. Children
This site and our services are for businesses. They are not directed to children and we do not knowingly collect personal information from anyone under 16.
11. Changes to this policy
We will update this page when our practices change, and will revise the date at the top. Material changes will be communicated to customers under their agreement.
12. Contact
Privacy questions: security@synthvoice.ai. Everything else: hello@synthvoice.ai. name a data protection officer or EU/UK representative if required